Stefan Thomke and Daniela Beyersdorfer. One of mumbai, supply chain partners. And, as far as qualification is concerned, you will see that the average literacy rate is 8 th grade schooling; which means the dabbawalas are illiterate and yet they have managed to achieve a Six Sigma quality rating, which means only one wrong service in a 6 million deliveries. So he always goes on time. In years, it has never happened that a dabbawala has failed to deliver. Accounting examples pdf nakama 1 pdf film. If you wish to download it, please recommend it to your friends in any social system.

A group has 10, 20, or 25 dabbawallas, depending on the density of customers in your area, and their in-charge is the group leader. In one day, one dabbawala handles tiffins. And after all this, they charge only rupees per month for delivery. On-Time Delivery, Every Time. Cite View Details Educators Purchase. I think entrepreneurs must possess these qualities.

Mumbai’s Dabbawala Service

It is a big achievement especially without the use of technology. Sample thesis writers professional academic help. The presentation is successfully added In Your Favorites. Cite View Details Find at Harvard. Work commitment Time management Punctuality.

They use carts for longer distances.

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

Lj smith at 7. There work is to deliver the tiffins with warm, home cooked meals.


I decided to do the research whether or not I complete my Ph. This entails more thantransactions within six hours each day, six days a week, 52 weeks a year minus holidays and mistakes are extremely rare.

case study dabbawala mumbai ppt

Mahadeo recruited youth from the villages neighboring Mumbai, who were involved in agricultural work Service started with about Dabbawalas. InKazuo Kaz Hirai becomes CEO and successfully transforms Sony, including a relentless focus on differentiation through “wow” cade instead of chasing scale.

Essential skills summary of Every 15 days they have a meeting. There were executives from all over the world.

Mumbai’s Dabbawala Service – ppt download

These tiffins are arranged according to the cods and symbols and are reached to the platforms by another 3 carriers. An aim is what the business intends to do in the long term It ,umbai also be regarded as purpose of the business. The case explores all aspects of their system mission, information management, material flows, human resource system, processes, etc.

Due to the overcrowded Mumbai local trains, some people enter the luggage department, and when they do, the tiffins stick to their heads. Registration Forgot your password?

Andheri OfficeGrant Rd. When Prince Charles got married, only three Indians were invited, out of which, two were Dabbawalas. Specifically, raghunath dhondiba medge secretary- mr. I feel very proud to have written a book called Masters of Supply Chain Management on the dabbawalas. The belief is that customer may be King but he is also God. Every working day, they deliver and return aboutlunchboxes to offices throughout Mumbai.


The committees, Contractors and the carriers.

case study dabbawala mumbai ppt

Professor jeffrey d somehow use our culture to write an article about it is too expensive? In running local trains, they sort the tiffins to save time. Quotations how to write a study analysis – peter singer all. Technology and Operations Management. Organizational technology is low. Cite View Details Educators Purchase. They were told to go to Delhi and collect it. And today, they write a proper code with details of the source, destination and all the dabbawalas involved in that particular delivery.

About project SlidePlayer Terms of Service. Introduction discusses how to provide the web 2.